Refund policy
Return & Refund Policy
At Valam Design, we take pride in creating high-quality, handcrafted fine jewelry. Every piece is carefully inspected before shipment. We want you to shop with confidence, and we have designed the following policy to make our return and exchange process clear and transparent.
β1.β β How to Initiate a Return
To request a return, please contact our Client Care team at team@valamdesign.com Β within the applicable return period.
Please include:
Your Order ID
Reason for the return
Your return shipping address
Once your return request is approved, we will provide return instructions.
For eligible U.S. orders, Valam Design will provide a complimentary insured prepaid return label. For international orders, return instructions and applicable return-label fees will be provided based on the destination and item value.
Do not ship an item back without receiving return authorization from Valam Design.
β2.β β Returns for Refund
Eligible jewelry may be returned for a full refund within 14 days of the delivery date.
To qualify for a refund:
The item must be unworn and unused.
The item must be in its original condition.
All original packaging must be included.
All certificates and documentation must be included.
All tags and labels must remain attached and undamaged.
The item must not have been resized, altered, repaired, or serviced by a third party.
Once the returned item is received and inspected, we will determine whether it meets our return requirements.
β3.β β Exchanges
Eligible jewelry may be exchanged within 30 days of the delivery date.
Exchanges are complimentary for eligible items and are limited to the same product for size adjustments, such as ring sizing.
Items must meet the same condition requirements described in the Returns for Refund section.
β4.β β Return Shipping
U.S. Orders
For eligible returns from the United States:
Valam Design provides a complimentary insured prepaid return label.
There are no restocking fees.
No hidden return charges apply to eligible returns.
International Orders
For international returns:
Return-label fees may apply based on the destination and item value.
Applicable return shipping costs will be communicated before the return is shipped.
Original taxes, duties, customs fees, and import charges are non-refundable.
Customers may be responsible for duties or other charges incurred when returning an item to the United States.
Returns should be shipped from the original delivery address whenever possible to avoid additional customs duties or delays.
β5.β β Items Not Eligible for Return or Exchange
The following items are final sale and cannot be returned or exchanged:
Custom or personalized jewelry
Diamonds specifically sourced for your order
Semi-mounts or empty settings
Custom-cut or made-to-order gemstones
Items clearly marked "Final Sale"
Rush order service fees
Custom orders become non-refundable once production or sourcing has commenced.
β6.β β Important Return Conditions
All eligible returns must satisfy the following conditions:
Jewelry must be unworn and unused.
Jewelry must be returned in its original condition.
Original certificates, paperwork, packaging, and accessories must be included.
Removed, damaged, or missing tags may make an item ineligible for return.
Certified diamonds must be returned with the original grading certificate.
If an original grading certificate is lost or not returned, a $250 certificate replacement fee may be deducted from the refund.
Complimentary ring sizers must be returned with the jewelry. A $75 fee may be deducted if the ring sizer is not returned.
Once a ring has been resized by Valam Design or any third party, it is no longer eligible for a refund.
Items altered, repaired, engraved, or serviced by a third-party jeweler are not eligible for return.
Layaway or deposit orders are subject to the same applicable return and exchange periods beginning from the delivery date.
β7.β β Handcrafted Jewelry
Our jewelry is individually handcrafted and hand-polished. Because of the nature of handmade jewelry, minor variations in finishing, texture, proportions, or appearance may occur.
These characteristics are part of the handcrafted nature of our products and are not considered manufacturing defects.
Every piece undergoes quality-control inspection before shipment. If you believe your jewelry has a quality issue, please contact our Client Care team so we can inspect and evaluate the item.
If an item is determined to meet our quality standards, Valam Design reserves the right to decline a return or exchange.
β8.β β Undelivered or Unclaimed Shipments
Claims regarding undelivered packages should be submitted within 30 days of the shipment date.
Claims submitted after this period may not be eligible for investigation or reimbursement.
If a carrier records a final delivery attempt or otherwise confirms that delivery was attempted, the applicable return period may begin from that date.
Orders that remain uncollected or undeliverable for more than 4 months may be considered abandoned.
β9.β β Order Changes and Cancellations
Because many Valam Design products are made, sourced, or prepared specifically for individual orders, changes or cancellations may not be possible once production or diamond sourcing has begun.
Custom or specially sourced items may become non-refundable once production or sourcing has commenced.
Please contact us as soon as possible if you need to change or cancel an order.
10.β β Refund Processing
Once your returned jewelry has been received and inspected, approved refunds will be processed within 10β14 business days.
Refunds will be issued to the original payment method used for the purchase.
After the refund is processed, your bank or payment provider may require additional time for the funds to appear in your account. The exact timing depends on your financial institution and may take up to one billing cycle.
You will receive an email confirmation once your refund has been processed.
11.β β Return Approval
All returns require prior authorization from Valam Design.
If a returned item does not meet the requirements of this policy, Valam Design may decline the return or exchange and may return the item to the customer.
We recommend using the insured return service provided or approved by Valam Design for eligible returns.
12.β β Contact Us
For return, refund, or exchange assistance, please contact:
Valam Design β Client Care
Email: team@valamdesign.com
Please include your Order ID in all communications so that we can assist you promptly.
Valam Design
Fine Jewelry | Natural & Lab-Grown Diamonds