Privacy Policy

Last Updated: June 3, 2025

1.1 Introduction & Scope

Valam Design (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy applies to all visitors and customers of our Website and is designed to comply with applicable data protection laws in relevant jurisdictions.

1.2 Information We Collect

1.2.1 Personal Data You Provide

Registration & Order Details: Name, billing/shipping address, email address, phone number.
Account Credentials: Username and password.
Payment Information: Payment details (processed securely by third-party payment providers).
Custom Orders: Design specifications, engraving text, gemstone preferences.
Communications: Customer service inquiries, feedback, and survey responses.

1.2.2 Automatically Collected Data

Device & Browser Information: IP address, browser type, operating system, device information.
Cookies & Tracking Technologies: We use cookies, web beacons, and similar technologies (including analytics tools) to enhance user experience, analyze Website usage, and personalize content.

1.3 How We Use Your Information

We use your information for the following purposes:

  • Order Fulfillment: Process payments, arrange shipping, and provide customer support.
  • Product Customization: Enable and manage Custom Orders.
  • Communications: Send order confirmations, shipping updates, account notifications, and (where permitted) marketing communications.
  • Improvement & Analytics: Monitor and improve Website performance and user experience.
  • Legal Compliance: Comply with applicable laws, regulations, and legal obligations.

1.4 Cookies & Tracking Technologies

We use cookies to store user preferences (such as language and currency), maintain sessions, and analyze Website traffic. You can control or disable cookies through your browser settings; however, some Website features may not function properly if cookies are disabled.

1.5 Disclosure of Your Information

We do not sell your personal data. We may share your information with:

  • Service Providers: Third-party vendors (such as payment processors, shipping providers, hosting services, and email platforms) that assist in operating our business under confidentiality obligations.
  • Legal Authorities: When required by law or to protect our legal rights.
  • Business Transfers: In connection with a merger, acquisition, restructuring, or sale of assets, where data may be transferred subject to confidentiality protections.

1.6 International Data Transfers

Your information may be transferred to and processed in countries other than your own. We take appropriate measures to ensure that such transfers comply with applicable data protection laws and that your data remains protected.

1.7 Security

We implement appropriate technical and organizational measures (such as encryption, secure servers, and access controls) to protect your personal data. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. In the event of a data breach, we will notify affected individuals as required by applicable laws.

1.8 Your Rights

Depending on your location, you may have certain rights regarding your personal data, including:

  • Access & Portability: Request access to your data and obtain a copy in a structured format.
  • Rectification: Request correction of inaccurate or incomplete data.
  • Erasure: Request deletion of your personal data, subject to legal obligations.
  • Restriction & Objection: Limit or object to certain types of data processing.
  • Withdraw Consent: Withdraw consent for marketing communications at any time.

To exercise your rights, please contact us at purchase@valamdesign.com. We will respond within the timeframes required by applicable laws.

1.9 Children’s Privacy

Our Website is not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that such data has been collected, we will take steps to delete it promptly.

1.10 Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “Last Updated” date indicates when revisions were made. Continued use of the Website constitutes acceptance of the updated policy.